Order Processing :
VGP LIFE INNOVATION LLP has an objective to provide highest level of Distributor satisfaction. We ensure that the Distributor experience post purchase is smooth, seamless and delightful w.r.t. the quality and speed of delivery. We also keep our Distributor appraised about various stages of the order placed: Order Processing, Dispatch & Delivery.

How long will it take to receive the ordered products ?
We try to ensure that your order reaches you in the fastest time and in good condition.
It takes 2-5 working days from the day of order confirmation to deliver the products within India, given that the delivery is not delayed due to concerns raised by any governmental authority or any other entity acting on behalf of the government or acting as per the directions of the government. If in case the delivery period exceeds the stipulated time, either due to mishap or unforeseen circumstances, the Distributor is notified regarding the same. If the Distributor wants to accept the delivery, the order is delivered and if the Distributor wants the order to be cancelled, the refund is made directly to the Distributor’s bank account using the same mode the payment was received and the goods are taken back by the company. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone. Delivery delays can occasionally occur

What are the shipping charges on products ?
Shipping charges for your order will be calculated and displayed at Time of Placing final Order.
The Distributors are advised that if the packaging is tampered with or damaged at the time of accepting delivery of the goods, they should refuse to take delivery of the package and immediately call their respective vgp life Branch or write an e-mail to info@vgplife.com mentioning the order reference number. We shall make our best efforts to ensure that a replacement delivery is sent to the Distributor at the earliest
Shipment Confirmation & Order Tracking:
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. Customs, Duties, and Taxes:
VGP Life Innovation LLP is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). Damages:
VGP Life Innovation LLP is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
We accept returns within 10 days of the original purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

Return Process:
To return an item, please email customer service at [your email address] to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and mail your return to the following address: VGP Life innovation LLP G-1, MK Apartment, Carter Rd Number 5, Chinchpada, Borivali East, Mumbai, Maharashtra 400066